Live chat and AI chatbot platform built for e-commerce â convert more visitors with real-time support, automated answers to common questions, and personalized product recommendations.
- Lyro AI answers 70%+ of questions automatically
- Deep Shopify product + order integration
- Clean mobile app for on-the-go support
- Abandoned cart recovery chatflows
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Tidio combines live chat, email, and AI-powered chatbots into one platform designed specifically for online stores. It's particularly powerful for Shopify merchants because of its deep integration with order data, product catalogs, and customer history.
The Lyro AI chatbot is Tidio's standout feature. It learns from your FAQ content and automatically answers up to 70% of common customer questions without any human intervention. For high-volume stores, this can dramatically reduce support costs while improving response times to seconds rather than hours.
The live chat widget is clean and highly customizable. The mobile app lets you respond to customers from anywhere â a must for solo merchants who handle support themselves. Automated flows (abandoned cart recovery, order status, proactive greetings) are easy to build without coding.
For stores that depend on conversion from visitor inquiries â particularly in high-consideration categories like furniture, jewelry, or custom products â Tidio's ability to answer questions instantly at the point of purchase is a genuine revenue driver.
â Pros
- Lyro AI answers 70%+ of questions automatically
- Deep Shopify product + order integration
- Clean mobile app for on-the-go support
- Abandoned cart recovery chatflows
- Free plan available for small stores
- Easy 5-minute setup
â ī¸ Cons
- Lyro AI limited to 50 conversations/mo on base plan
- Some advanced flows need paid plan
- Email channel less powerful than dedicated tools
Pricing
- 50 conversations/mo
- Live chat
- Basic chatbots
- Lyro AI included
- All channels
- Analytics
- 500 Lyro convos
- Priority support
- Integrations
Shopify stores that lose sales to unanswered visitor questions and want 24/7 automated support.
Ready to try Tidio?
Get started today and transform your Shopify store.
Get Started with Tidio âVisit the official website to see current pricing and offers.