The leading helpdesk for Shopify merchants â centralize all customer communication, automate common requests, and turn support into a measurable revenue driver.
- All channels in one inbox
- Revenue tracking
- Shopify data in every ticket
- 7-day free trial
Customer support is often the underrated growth lever for Shopify stores. Gorgias makes it dramatically easier to manage by centralizing all your support channels â email, live chat, social media DMs, and phone â into one clean inbox.
The Shopify-native integration is where Gorgias really shines. Support agents can see full order history, shipping status, and customer data right next to the conversation. This means faster resolutions and happier customers â without tab-switching.
The automation engine handles common requests automatically â order status, return requests, and FAQ responses can all be resolved without human intervention. For high-volume stores, this can save significant time and cost each month.
The revenue statistics are a unique Gorgias feature â it tracks which support conversations lead to purchases, helping you quantify the revenue impact of good customer service and justify the investment.
â Pros
- All channels in one unified inbox
- Deep Shopify order data in conversations
- Powerful automation rules
- Revenue-from-support tracking
- Macros for fast, consistent replies
- Great Shopify Plus support
â ī¸ Cons
- Expensive for small stores
- Complex to set up fully
- Reporting could be more detailed
- Short 7-day trial
Pricing
- 3 support agents
- 150 tickets/mo
- Email & chat
- Unlimited agents
- 300 tickets/mo
- All channels
- 1,500 tickets/mo
- Advanced automation
- Priority support
Growing Shopify stores with high support volume who want to turn customer service into a revenue driver.
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